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CADD Support Helpdesk

The CADD Support Helpdesk provides assistance with all the software outlined under each Functional Area of the section.
   
The Helpdesk is staffed during normal business hours to route service tickets to CADD Support staff.  Requests are received by email and phone.  The best method for creating tickets is via email.
 
Email your CADD question/problem to CADDSupport@VDOT.Virginia.gov and we can convert your email into a ticket so there is no loss of the problem description or details. The email should include your name, phone number and a detailed description of the issue. The system impacted and any error message should be included as a snapshot. The more information provided helps route tickets to the correct support staff and provide the best overall service.
   
   

 
CADDSupport HelpDesk
CADDSupport@vdot.virginia.gov
(804) 786-1280 or 1-888-683-0345
Fax (804) 786-5157
   
Stephen K. Greenwood
CADD Support Helpdesk Specialist  
Receives, Analyzes, and Logs Helpdesk Requests
Stephen.Greenwood@VDOT.Virginia.gov
(804) 225-4200

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Send your questions and comments to the CADD Support Helpdesk.  A trouble ticket will be created and you will get a return email with an assigned case number

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Information You Can Use

• CADD Manual 
• Electronic Plan Submission Flow Chart 
• Email and Phone Directory
• ITD-36E - Security Agreement for External Users  
• LD-893 - VDOT Software License Request Form 
• LD-899 - Request Access to the ProjectWise Site
• LD-900 - Consultant Project Access Request