Location and Design Division

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CADD Support Helpdesk

The CADD Support Helpdesk provides assistance with all the software outlined under each Functional Area of the section.
   
The Helpdesk is staffed during normal business hours to route service tickets to CADD Support staff.  Requests are received by email and phone.  The best method for creating tickets is via email.
 
The software (Assist My Team Helpdesk) easily converts an email into a ticket so there is no loss of the problem description or details. The email should include your name, and phone number and a detailed description of the issue. The system impacted and any error message should be included as a snapshot. The more information provided helps route tickets to the correct support staff and provide the best overall service.
   

CADDSupport HelpDesk
CADDSupport@vdot.virginia.gov
804-786-1280 or 888-683-0345
Fax 804-786-5157
   
David Bailey
CADD Support Helpdesk Specialist
 
Receives, Analyzes, and Logs
Helpdesk Requests
David.Bailey@VDOT.Virginia.gov
(804) 786-1280 


Send your questions and comments to the CADD Support Helpdesk.  A trouble ticket will be created and you will get a return email with an assigned case number



Information You Can Use

 

Page last modified: Aug. 30, 2016