Paula Miller 757-925-1660
Jan. 8, 2018
APP AND ADDITIONAL CUSTOMER SERVICE CENTER/HOURS AVAILABLE FOR 64 EXPRESS LANES
Express Lanes open at 5 a.m. Wednesday
NORFOLK - The Virginia Department of Transportation (VDOT) today announced a mobile app for 64 Express Lanes will be available for use beginning with the opening of the new express lanes in Norfolk.
The app is called, “64ExpressLanes” and is available to users beginning today. However, no data will be presented on the app until tolling begins at 5 a.m. Wednesday, January 10.
Motorists can download the free 64ExpressLanes mobile app at one of the following sites:
The app and website will provide current toll price estimates and historical toll rates for solo motorists. As more information is gathered, commuters will have a better idea of what people have paid to use the Express Lanes on certain dates/times, on average. This information may help plan commutes and make decisions about whether to use the Express Lanes.
Additionally, VDOT will open a temporary E-ZPass Customer Service Center in the Wards Corner area of Norfolk for drivers to obtain an E-ZPass, E-ZPass Flex or two swap out their current transponder. The temporary location is in the Midtown Shopping Center located at 124 East Little Creek Road, Norfolk, Virginia, 23505. (Location is behind the Mattress Firm store). Hours for the temporary customer service center are from 9 a.m.-9 p.m. Monday-Friday and 12 noon to 5 p.m. on Saturdays and Sundays from Jan. 8 - 22, 2018.
Motorists can also visit the E-ZPass Customer Service Centers in Norfolk and Portsmouth where extended hours are also in effect, or go to any On-the-Go retailer or Virginia Department of Motor Vehicles office. For a complete listing, visit: www.64ExpressLanes.org.
Drivers will need either an E-ZPass or E-ZPass Flex to access the Express Lanes during operating hours. The Flex pass allows vehicles with one or more occupants (HOV-2+) to travel the Express Lanes for free with their transponder turned to the “HOV ON” mode. For the first time, solo motorists will have a choice to use the lanes during peak periods if they pay the variable toll and have an E-ZPass. Motorcyclists travel for free and the lanes remain open and free to all motorists outside operating hours.
On Saturday, January 6, VDOT began uncovering regulatory and pricing signs that will be used to direct motorists to the Express Lanes and inform them of current variable toll rates. Overhead dynamic message boards are also carrying Express Lanes messages.
Information in VDOT news releases was accurate at the time the release was published. For the most current information about projects or programs, please visit the project or program Web pages. You may find those by searching by keyword in the search Virginia DOT box above.