We are in this together

Safety is one of the Virginia Department of Transportation’s (VDOT) top priorities.

VDOT leadership is closely monitoring COVID-19 and making adjustments to minimize impacts to employees and customers.

Efforts are focused on the customers we serve, our workforce and maintaining access to critical supplies needed to help keep Virginia moving.



VDOT Facilities and Services
Toll Facilities
Safety Rest Areas
Safety Service Patrol
VDOT Locations


Virginia has 16 toll facilities throughout the state, of which four are Virginia Department of Transportation (VDOT) facilities. All of these facilities accept toll payment through E-ZPass. In addition, there are several that also accept toll payment through license plate-tracked invoices.

To reduce interpersonal contact at toll booths in response to the COVID-19 pandemic, VDOT recommends motorists use non-cash or electronic toll payment methods. E-ZPass is the easiest and most convenient way to pay tolls, and does not involve hand-to-hand contact.

Temporarily, a new E-ZPass account only requires $20 to open, reduced from $35, in an effort to make it easier to get a transponder. As a reminder, the full $20 investment goes toward tolls.

If you make an unpaid trip on a Virginia toll facility, you may be able to pay the toll through the “missed-a-toll” process within six days to avoid receiving a violation notice; a $1.50 processing fee will apply. Alternatively, drivers can use one of the following third party mobile apps to pay for tolls without contact at many toll facilities in Virginia: GoToll, Slora and Uproad. Check your app store for these offerings and where they can be used.


VDOT's 43 Safety Rest Areas are open.

In accordance with Executive Order 63, issued by Virginia Governor Ralph Northam on Friday, May 29, 2020, members of the public must wear a face covering when inside VDOT facilities, which include safety rest areas, except in certain situations noted in the executive order.

VDOT is taking extra steps to ensure its safety rest areas remain in proper condition to protect the health of travelers amid concerns of the spread of COVID-19.

We have increased disinfection and cleaning procedures.

We have additional supplies on hand including:

  • soap
  • hand sanitizer
  • disinfectants.

All site staff have completed additional training and certifications specifically related to COVID-19.

Safety Service Patrol truck icon

The safety service patrol is VDOT’s free safety partner designed to help with emergencies on Virginia interstates and select primary highways.

VDOT has these patrollers on corridors in the commonwealth to follow precautionary steps to ensure safety as related to COVID-19.

Some of these include:

  • Restricting handshakes and interpersonal touching

  • Maintaining a distance of six feet

  • Ensuring proper glove use outside of vehicles

  • Following Centers for Disease Control and Prevention guidance related to hand-washing and hygiene

  • Cleaning steering wheels, door handles and other impact points before leaving the scene

  • Enhancing levels and frequencies of vehicle cleaning

VDOT Ferry


Jamestown-Scotland Ferry

Effective Friday, May 15, the Jamestown-Scotland Ferry will begin Phase I of the return to normal operations: two-boat service hours from 5:30 a.m. to 8 p.m., depending on traffic demands. During that time vessels will leave both sides on the hour and half-hour. During all other times the vessel will leave Scotland on the hour and Jamestown on the half-hour.

VDOT will continue to evaluate and monitor traffic conditions, while also prioritizing the welfare of the crew members responsible for getting passengers safely from one side of the river to the other. Drivers and passengers are asked to remain in their vehicles for the duration of the trip. Should someone need to exit the vehicle, a mask covering the nose and mouth must be worn. Ferry staff will continue to practice social distancing when possible and will continue taking extra safety precautions. This includes cleaning and disinfecting frequently touched surfaces (such as handrails and door knobs) at least three times per shift.

Please note that restrooms on the ferry remain closed.

VDOT Locations (icon)

As of 5 p.m. on Friday, March 20, VDOT offices and other non-public facilities are closed to walk-in visitors until further notice as a precaution to help prevent spread of COVID-19.

In accordance with Executive Order 63, issued by Virginia Governor Ralph Northam and effective Friday, May 29, 2020, members of the public must wear a face covering when inside VDOT facilities, which include safety rest areas, except in certain situations noted in the executive order.

This closure includes all district offices, residencies, area headquarters and the agency’s Central Office in Richmond. The agency will implement a visitor-by-appointment process to ensure essential services and operations continue.

Service of Process

Due to office closures during the COVID-19 pandemic, our service of process procedure has changed.

Subpoenas and other court documents will be accepted each Wednesday from 9 a.m. to 5 p.m. at VDOT’s Central Office Annex Building, 1401 East Broad St., Richmond, Virginia, 23219.

Upon arrival, process servers must notify the onsite security guard of the purpose of their visit. Documents must be addressed to VDOT, VDOT Custodian of Records or Commissioner of Highways, and may only be accepted by staff in the Executive Office, Carol Mathis or Brenda Crouch.

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State Partner Response

VDOT leadership is committed to keeping employees updated on impacts and sharing communications on health and prevention based on guidelines provided by the Centers for Disease Control and Prevention and Virginia Department of Health.

For our state partner responses, visit the following pages:

Employee info icon
VDOT Employee Information

In response to the continued spread of COVID-19, Gov. Northam has declared a state of emergency in Virginia. VDOT is adhering to steps outlined by the governor and is implementing additional measures to protect the health and safety of employees.

The following has been shared with VDOT employees:

  • Social distancing is required in all work environments
  • All employees who are able to telework must do so
  • Employees are to leverage technology and utilize alternatives to in-person meetings
  • Employees have received procedural guidance in the event of personal exposure to or symptoms of the coronavirus disease.

Below are resources that may be beneficial to VDOT employees:

Page last modified: Feb. 5, 2021